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COMMUNICATION POLICIES

PARENT/STUDENT RESPONSIBILITIES REGARDING COMMUNICATION & INFORMATION


We work very hard to keep you informed by emailing a monthly newsletter and keeping our website and social media channels up to date and timely. However, being informed and knowing what is happening at the studio is a two way street! It is your responsibility to keep up to date by reading the monthly newsletters, e-mails, and checking the “Existing Students” section of our website.




POLICY FOR COMMUNICATING WITH INSTRUCTORS


If you have a question about the dance studio or your dancers progress, please do not ask instructors during or between classes. Instructors have a very tight schedule and are not able to meet with parents during or between classes because it uses valuable class time or will cause a class to begin late. Please respect the instructor’s private time by NOT calling, texting, emailing or Facebook messaging their personal phone, email or social media channels. Instructors will not reply to Facebook messages, texts, phone calls or messages sent to their personal accounts and phones regarding dance related matters. We have a full time desk attendant who checks email daily and is avaialble by phone during our "office hours". If you need to speak with an instructor, please completet the Appointment Request form on our website.




HOW SHOULD I NOTIFY YOU OF A DANCER ABSENCE?


Please notify our office of any known dancer absences. You can notify us be emailing us at OFFICE@dancemechanix.biz. Our office staff will ensure that your absence has been logged into our system so that the appropriate instructor(s) are notified. Please do NOT communicate directly with instructors regarding absences.




WHERE TO DIRECT INQUIRIES - EMAIL


Please direct most inquiries, including notification that a student will miss class, to our office by emailing us at OFFICE@dancemechanix.biz. Our office staff will ensure that your communication reaches the appropriate person. Please direct all financial related matters to our Office Manager by emailing BILLING@dancemechanix.biz As a general policy, we make every effort to respond to all inquiries within 48 hours*. Email is the fastest and preferred method of communication. *Does not apply to times when the studio is closed or over the weekend.




PERSONAL APPOINTMENTS WITH STAFF MEMBERS


Our instructors maintain a very tight schedule and have limited time for personal appointments. However, we value your satisfaction with our program and take your concerns seriously. If you have a matter
that requires a phone or personal appointment with one of our instructors, please request an appointment online b y submitting the form. You may also request an appointment at the front desk. In general, appointment times are limited to 15-30 minutes.




CONTACT INFORMATION & LOCATION


Click here for a full list of contacts & maps.