COMMUNICATION POLICIES

We work very hard to keep you informed by emailing a monthly newsletter and keeping our website and social media channels up to date and timely. However, being informed and knowing what is happening at the studio is a two way street! It is your responsibility to keep up to date by reading the monthly newsletters, e-mails, and checking the “Existing Students” (javascript:void(0))section of our website.

If you have a question about the dance studio or your dancers progress, please do not ask instructors during or between classes. Instructors have a very tight schedule and are not able to meet with parents during or between classes because it uses valuable class time or will cause a class to begin late. Please respect the instructor’s private time by NOT calling, texting, emailing or Facebook messaging their personal phone, email or social media channels. Instructors will not reply to Facebook messages, texts, phone calls or messages sent to their personal accounts and phones regarding dance related matters. We have a full time desk attendant who checks email daily and is avaialble by phone during our "office hours". If you need to speak with an instructor, please complete the Appointment Request form (https://www.dancemechanix.biz/staff-appointment)on our website. -------------------------- Communication Policy for Minor Students All Students under the age of 18 must adhere to the following communication policies: • All communication between minor students and instructors or faculty must include a parent or guardian. • Direct messaging of instructors or faculty members via social media, as well as individual contact through text or email, is not permitted. • Private social interaction between students and faculty members that does not include a parent or guardian is prohibited. These policies are in place to ensure the safety and protection of both students and MDM faculty members.

EMAIL Option: Please notify our office of any known dancer absences. You can notify us be emailing us at OFFICE@dancemechanix.biz. Our office staff will ensure that your absence has been logged into our system so that the appropriate instructor(s) are notified. Portal Option: If your student will be absent from class, you can log your known absences in your Parent Portal. This will ensure that your dancers' teacher is alerted when he/she takes roll. Please do NOT communicate directly with instructors regarding absences.

OFFICE@DANCEMECHANIX.BIZ (OFFICE@DANCEMECHANIX.BIZ)Front Desk Email Please direct most inquiries, including notification that a student will miss class, to our office by emailing us at OFFICE@dancemechanix.biz. Our office staff will ensure that your communication reaches the appropriate person. As a general policy, we make every effort to respond to all Front Desk Email inquiries within 48 hours*. CONNCERC@DANCEMECHANIX.BIZ (connerc@dancemechanix.biz) Billing Email Please direct all financial related matters to our Billing Manager by emailing Connerc@dancemechanix.biz BILLING@DANCEMECHANIX.BIZ (BILLING@dancemechanix.biz) Business Manager Please direct all business matters to our Business Manager.

Our instructors maintain a very tight schedule and have limited time for personal appointments. However, we value your satisfaction with our program and take your concerns seriously. If you have a matterthat requires a phone or personal appointment with one of our instructors, please request an appointment online by submitting the form.(javascript:void(0)) You may also request an appointment at the front desk. In general, appointment times are limited to 15-30 minutes.

Click here (https://www.dancemechanix.biz/contact-us)for a full list of contacts & maps.